Delivery Policy
Thank you for visiting and shopping at www.cacellular.co.za. Following are the terms and conditions that constitute our Delivery Policy.
When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.
CA Cellular delivers within the borders of South Africa only.
Deliveries are door to door and must be a physical address within the borders of South Africa and not a Post Box. We do not deliver to any postal addresses ie: deliver to a post box or to any post offices. Please ensure all delivery details including the postal code are accurate, as you will be liable for all additional handling and shipping charges as a result of such errors. Please also ensure that someone is available to sign for and receive your goods at the time of delivery. It will be deemed that you as the purchaser assign without prejudice and without a proxy to a party other than yourself to sign for your goods at your specified and confirmed delivery address should you be or not be present at time of delivery.
Delivery processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, Deliveries may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in Delivery of your order, we will contact you via email or telephone.
Update this section if your processing time exceeds 2-3 business days.
Delivery rates & delivery estimates
Delivery charges for your order will be calculated and displayed at checkout.
Deliver to
www.cacellular.co.za delivers to addresses within South Africa.
Failed delivery:
We will notify you of a failed delivery i.e: whereby no one was at the specified delivery address to receive and sign for the goods at the time of delivery. We will endeavour to reschedule the delivery with you within 24 – 48 hours; however you may be liable if any additional handling and shipping charges are incurred for a re-delivery.
Goods shipped in error /Incorrect goods delivered:
In the unfortunate event that you receive a delivery whereby the goods and or its quantity delivered to you does not match your products and it’s quantity as per your waybill/purchase order, you agree to notify us immediately upon receipt of such delivery on 0112178820 or via mail sales@cacell.co.za , to have the incorrect goods collected and the correct goods delivered to you.
Damaged Goods delivered:
Please notify us within 24 hours of receipt of delivery on sales@cacell.co.za or 0112178820 in the regrettable event that you receive a damaged product. We will do our utmost best to have the damaged product collected and a new product delivered to you within a maximum of 48 hours (weekdays only).
Delivery Periods important to note:
• We deliver on Monday to Friday from 08h00 to 17h00 to both business and residential addresses.
• No deliveries on a Saturday and Sunday and any Public Holiday
If you place your order before 12h00 on a Friday, as all deliveries exclude Saturday and Sunday, your delivery will be affected on Monday. Certain outlying Delivery Areas routes and centres may experience a 24-hour delay due to lack of transportation available to the location.
PLEASE NOTE: Delivery does not include installation. Should you require installation of your purchased product, we can arrange it for you at an additional cost.
Self Collection
You may collect from CA Cellular by Prior written confirmation in order to ensure that the goods ordered are ready for collection and the payment has been received.
Damages
sales@cacell.co.za is not liable for any products damaged or lost during Delivery. If you received your order damaged, please contact the Delivery carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.