Frequently Asked Questions

Answer all of your questions

01. Purchases & Refunds

Why won’t my payment go through?

1. Please verify that you have sufficient online limit with your bank. 

2. Your credit/debit card could be blocked for online use please check with with your bank.

How do I get a refund?

We will gladly refund sealed items within 7 days of purchase except cellphones/tablets.

How do I redeem a coupon?

Simple copy/paste/type your coupon code on the checkout screen and click on redeem.

What Delivery Methods Are Available?

All our parcels are delivery via COURIER IT.

02. Account Support

Changing account name

How do I unsubscribe from CaCell e-mails?

How do I change my password?

What Shipping Methods Are Available?

How Do I Place an Order?

Do I Need A Account To Place Order?

03. Payment Infomartion

What Payment Methods Are Accepted?

We accept EFT, VISA, MASTER and Diners Club Card

Is Buying On-Line Safe?

Our website is safe. We use SSL on all transactions. We do not store your credit card details online.

How do I change my password?

What Shipping Methods Are Available?